An Unprecedented Challenge
The COVID-19 pandemic is the biggest challenge the travel industry has faced in decades. We are working closely with all of our partners on the ground in East Africa to stay up to date with all the latest developments, supporting our 2020 bookings with their postponed trips, and preparing for the upcoming travel season.
As a traveller, you'll likely have many questions and reservations about booking a trip right now - we totally understand that. There remains a lot of uncertainty, but we have worked hard to negotiate with our suppliers so that we can amend our booking terms to provide you with flexibility you need to book with confidence for 2021 and 2022.
For any booking made after 1st May 2020, the following booking terms will apply:
- Fee-free postponement to a future date should your trip be postponed due to COVID-19.
- Should your trip be postponed due to COVID-19, any and all monies paid towards the trip to date will be transferred across to the postponed trip.
- No deadline will apply to postponements, meaning whenever you are available to travel, you will have a trip with us.
- Should your trip be postponed for reasons specific to a particular country (e.g. entry/exit requirements, non-COVID events), you can transfer to one of our other destinations in East Africa. Note that in this case, it may not be possible to transfer across all monies paid towards the original trip, for example if you have paid for gorilla permits.